Ticket Purchase & Refund Policy
Canceled and Postponed Events
Occasionally, events are canceled or postponed. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that event. For exact instructions on any canceled or postponed events, please check the event information online or contact us.
If an event is canceled we will automatically issue you a refund to the credit card, debit card, gift card or the method of payment used to make your purchase.
If the event was moved, postponed, or rescheduled, we will attempt to contact you to notify you of your options to keep your tickets for the new date or be refunded. If you are unable to make the new event date we will issue a refund to the credit card, debit card, gift card or the method of payment used to make your purchase.
Refunds and Exchanges
Due to the limited nature of our tickets, and our direct payment to performers we are unable to issue exchanges or refunds after a ticket has been purchased. We may occasionally offer tickets at a discount after the original on-sale date and will not refund the difference between the original price and the sale price. There are no refunds, returns or exchanges for any merch items or digital downloads purchased.
You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact us to seek a refund or exchange from us, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase tickets from the Site. Should you do so, your tickets are subject to immediate cancellation, and we may, in our sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit future purchases from all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.
If we issue you a refund for a ticket due to a canceled or postponed event, we will issue a refund of the ticket’s face value paid (or, if a discounted ticket, then instead the discounted ticket price paid) and all service fees. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or postponed event.